Florance Electrical sells BFT gate automation products and accessories online for free local pickup in Darwin, NT. We do not ship, and we do not deliver interstate. All prices are in Australian dollars and include GST. These terms sit alongside our Terms & Conditions and Privacy Policy and do not limit your rights under the Australian Consumer Law.

    Local pickup

    Local Pickup is the only delivery option, and it is free.

    • Choose Local Pickup at checkout and pay online by card.
    • We email you when your order is ready. Please wait for that email before you come in.
    • Your confirmation email gives the pickup address and our opening hours (currently Monday to Thursday 7:00am to 4:30pm, Friday 8:00am to 2:30pm, Darwin time).
    • Bring your order number and photo ID. Someone else can collect for you if they have your order number and your name.
    • Orders not collected within 14 days of the ready email may be cancelled and refunded.

    Stock and backorders

    Items shown as in stock are held locally and are usually ready for pickup within one to two business days. Items shown as on backorder are ordered in for you and are usually ready within about 10 days.

    • We email you as soon as a backorder item arrives.
    • If your item is delayed, we will tell you, and you can cancel for a full refund at any time before pickup.
    • If an item turns out to be unavailable, we will offer a replacement or a full refund.

    Returns and refunds

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major one.

    Faulty or damaged goods. Contact us as soon as you find the problem and keep your proof of purchase. We will repair, replace or refund the item as the Australian Consumer Law requires.

    Change of mind. You can return an item within 14 days of pickup if it is:

    • unused, unopened and in its original packaging
    • not installed, wired, paired or programmed (this includes remotes, keypads and control boards)

    A 10% restocking fee applies to change-of-mind returns.

    Backorder and special-order items. Once we have ordered an item in for you, it cannot be returned for change of mind. You can still cancel for a full refund before we tell you it has arrived.

    Cancelling before pickup. If you cancel before your order is ready, we refund you in full.

    How refunds are paid. Refunds go back to the card you paid with, normally within 5 business days of us approving the return. Your bank may take longer to show it.

    How to return an item. Call or email us with your order number first, and we will arrange a time for you to bring it in.

    Prices, GST and payment

    All prices are in Australian dollars and include GST. The price you see at checkout is the price you pay, and there is no delivery charge because we do not ship. We accept Visa, Mastercard, American Express and Discover cards, processed securely by Stripe. We do not store your full card details on our website. A tax invoice is available on request.

    Warranty and installation

    BFT products carry the manufacturer’s warranty, which varies by product (our product pages list the period, for example 2 years). If you have a warranty problem, contact us with your order number and we will help you lodge the claim. The manufacturer makes the final warranty decision.

    Gate motors that connect to 240V mains power must be installed by a licensed electrician, and manufacturer warranty can depend on correct installation. Ask us about installation if you would like a quote.

    Contact us

    Florance Electrical, PO Box 1817, Howard Springs NT 0835. Phone: 08 8983 3000. Email (returns and warranty questions): admin@florancegroup.com.au.