Privacy Policy

Last updated: 05 August 2025

1. Introduction

Florance Electrical (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, share and manage personal information, and your rights in relation to that information.

This policy has been updated to reflect reforms effective as of June 10, 2025, including the statutory tort for serious invasions of privacy and extended enforcement powers of the OAIC.

2. Scope & Applicability

This policy applies to all individuals whose personal information is collected by Florance Electrical, including customers, website visitors, job applicants and suppliers. If you provide personal information to us, this policy governs how we manage it.

3. What Information We Collect

We may collect personal information, including:

• Name, contact details (phone, email, address)
• Vehicle registration (for service bookings)
• Payment information (for invoicing and billing)
• Device and technical metadata (e.g. IP address, browser) when you visit our website
• Customer feedback and service notes

Where relevant and lawful, we may collect sensitive personal information, but only with your explicit consent. We limit collection to information necessary for our services or compliance obligations.

4. How We Collect Information

We collect information:

• Directly from you via website forms, phone calls, emails, or on-site service visits
• From third‑party sources where you’ve authorised (e.g. payment processors)
• Automatically, when you use our website (via cookies or tracking tools)

We do not collect unsolicited personal information unless required for legitimate business functions.

5. Purpose of Use & Legal Basis

We use personal information to:

• Provide, manage and support our electrical, refrigeration and appliance services
• Schedule appointments, issue invoices, process payments
• Send service reminders and communications (opt-in/opt-out available)
• Detect and fix technical/security issues
• Meet legal or regulatory obligations

Where we rely on your consent or implied consent, you may withdraw it at any time.

6. Disclosure & Cross‑Border Transfers

We may disclose your personal information to:

• Service providers (e.g., accounting, IT, contractors)
• Regulatory authorities, insurers, and legal advisors as required by law

Some third-party providers may operate outside Australia. In such cases, we will take reasonable steps to ensure your data is subject to comparable privacy protections.

7. Data Security & Retention

We implement both technical and organisational safeguards, such as encryption, access control, staff training, and policies, to protect your personal information from misuse, interference, loss, or unauthorised access.

We retain personal information only for as long as necessary for the purposes it was collected, or as required by relevant laws. Once no longer required, we will securely destroy or de‑identify it.

8. Accuracy, Access & Correction

You have rights under APP 13 to:

• Access your personal information and request corrections
• Ask us to update inaccuracies

Requests can be made in writing or via email; we will respond within 30 days or advise if an extension is needed.

9. Direct Marketing

We only send marketing communications if you have opted in, and each message contains a clear and easy opt-out mechanism. You can withdraw consent at any time.

10. Privacy by Design & Governance

We embed privacy into our operations from the outset, conducting staff training, maintaining documentation, and periodically reviewing our privacy practices.

11. Dealing with Breaches

If a data breach occurs that is likely to cause serious harm, we will follow the mandatory Notifiable Data Breach (NDB) scheme:

• Promptly investigate
• Notify affected individuals and the OAIC as required

We also acknowledge liability under the statutory privacy tort for serious invasions of privacy.

12. Complaints & Dispute Resolution

If you believe we have breached privacy obligations, please contact us at:

Florance Electrical
Phone: (08) 8983 3000

We will acknowledge and investigate your complaint promptly. If unresolved, you have the right to escalate to the Office of the Australian Information Commissioner (OAIC).

13. Updates to This Policy

We may amend this Privacy Policy from time to time to reflect legislative changes or updates in handling practices. The latest version will always be posted on our website, with the “Last updated” date clearly visible.

14. Additional Legal Information

Where we interact with international visitors or handle data from EU/UK individuals, we may also comply with the GDPR, ensuring legal bases for processing, data subject rights, and transparency.

The Consumer Data Right (CDR) may apply if Florance Electrical becomes an accredited data holder in regulated sectors, though it currently does not regularly receive CDR requests.